Privacy Policy

Effective Date: 3/01/2025

Tow N Go ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

1. Personal Information We Collect

When you visit the Tow N Go website, we may collect the following types of personal information:

Device Information: Web browser, IP address, time zone, cookies, web pages viewed, and website interactions.

Personal Information: Name, phone number, email address, mailing address, and payment information.

Location Information: If relevant to towing or hauling services.

SMS Communication Data: If you provide your phone number for text message updates.

2. How We Use Your Information

We use the collected information to:

Provide towing and hauling services.

Communicate about service requests, updates, and payments.

Improve our services and customer experience.

Comply with legal and regulatory requirements.

Identify potential cases of abuse and establish statistical website usage data.

3. SMS Communication & Consent

By providing your phone number, you agree to receive SMS messages from Tow N Go, including service updates, estimated arrival times, and payment reminders. Message and data rates may apply. Message frequency varies. Reply STOP to opt out.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share it only with:

Service providers assisting in towing, hauling, and customer support.

Legal authorities when required by law.

Payment processors for transaction purposes.

5. Your Rights

If you are a European resident, you have the right to:

Be informed about your data.

Access your personal information.

Request corrections to inaccurate data.

Request deletion of your personal data.

Restrict processing of your data.

Object to processing based on legitimate interests.

Data portability (receive your data in a structured format).

If you wish to exercise these rights, contact us at towngonj@gmail.com. Please note that your information may be transferred outside of Europe, including Canada and the United States.

6. Information Security

We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, modification, or disclosure of personal data. However, no data transmission over the Internet or wireless network can be guaranteed as 100% secure.

7. Links to Other Websites

Our website may contain links to third-party websites that we do not control. We encourage you to read the privacy policies of these external sites, as we are not responsible for their data practices.

8. Legal Disclosure

We may disclose your information if required by law, subpoena, or if we believe disclosure is necessary to protect our rights, ensure your safety, prevent fraud, or respond to a government request.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

10. SMS Terms & Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Tow N Go. These messages may include service updates, estimated arrival times (ETA), payment reminders, and customer support communications. Message frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at towngonj.net. See our Privacy Policy at towngonj.net/privacy-policy and Terms of Service at towngonj.net.

Types of Messages You May Receive

Tow N Go may send SMS messages for the following purposes:

Service Updates – Notifications regarding your towing or hauling request.

Estimated Arrival Times (ETA) – Real-time updates on driver arrival.

Payment Reminders – Billing and payment confirmation messages.

Customer Support – Assistance and responses to inquiries.

Opt-Out & Support

You can opt out of SMS messages at any time by replying STOP to any message.

For help or more information, reply HELP or visit towngonj.net.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: towngonj@gmail.com

📞 Phone: 201-474-8595

🌐 Website: towngonj.net